News - Updates, Rate Changes And Travel Tips

Telestial News

December 17, 2014

‘TIS THE SEASON!

Yes, it really ‘tis! And just like many of you, we are a little preoccupied at the moment thinking about what gifts to get people. Fortunately, we have just launched a new range of products that will make your Christmas vacation easier, cheaper and hassle-free.

If you’ve been keeping an eye on the site (and I can’t think of a single reason why you wouldn’t be), you’ll already know that we have just launched a new European SIM card. With excellent savings on calls, SMS and data for 30 European territories (plus a further 6 global destinations), we might be forgiven for resting on our laurels. But we just don’t operate that way. There’s always more we can do. That’s why we’ve launched a brand new Smartphone, the Smart 3. With a 4” touchscreen, dual SIM slots and running the latest Android OS, KitKat, it’s our best Smartphone yet.

We’re also very pleased to announce the launch of our first tablet system, the JT Tab. This also has dual SIM slots and runs KitKat, and offers all the same features as other, higher priced tablets such as a 7” colour LCD touchscreen, 1.2GHz dual-core processor and 8GB of internal memory. At $119 (with an Explorer SIM card and $10 free credit) we think it’s one of the best, most affordable devices on the market.

As if that wasn’t enough, we’ve also got a couple of special offers available, because we know that many of you are headed overseas for the holidays. These include our Smart 2 handset (3.5” touchscreen, dual-SIM slots, 4GB of internal memory), a choice of either Explorer or Europe SIM card, $10 credit and a travel adapter.

No matter where you are spending the holiday season, we’ve got your calling and data needs covered. The only thing that remains is to wish all of our customers happy holidays and we look forward to seeing you all again in 2015!

December 10, 2014

THE ROAMING REPORT – DECEMBER 2014 EDITION

2014 has been a big year in terms of roaming. Faced with the rise in popularity of free VOIP apps such as Skype, WhatsApp and many more, the major operators have realized that they stand to lose out if they don’t get in the roaming game. But have things changed enough that you can just use your regular SIM anywhere, or are you still better off with an international SIM card? Let’s take a look…

Here in the States, the debate over Net Neutrality has dominated the conversation for some time. Hardly surprising, when 4 million petitioners and The President have a personal opinion on the subject. Behind the scenes, the major operators are fighting with each other over the cost of data roaming in the US. On one side, you have the new kids, led by T-Mobile, who have complained to the FCC about the cost to other providers for roaming on AT&T’s network. AT&T (with the backing of Verizon) have responded that since they put in the work creating the larger network, they should reap the benefits. T-Mobile (with the backing of Sprint) want the FCC to set a standard rate for data roaming across the country.

This suggested system would be similar to the one adopted by 31 countries in the European Union. As previously reported in this blog, they had planned to phase out roaming charges altogether by the end of 2015. However, telecoms operators have pushed back, claiming that the loss of revenue would render them unable to continue expanding their networks. While they have complied with current legislation that caps roaming rates across the board in Europe, some operators have been raising the cost of roaming elsewhere in the world. In some cases, prices have doubled.

Elsewhere around the world, the outcry over high data roaming rates and unexpected bills (which still make the news) have caused many other global players to reconsider their strategy. From Canada to Australia, Zimbabwe to Russia, telcos are slowly (very slowly in some cases) lowering their roaming rates. The news looks good. But is it really?

As indicated by the raising of non-EU roaming rates by Irish Telecoms operators, perhaps we’re not quite there yet. While it makes sense to lower the rates in countries close to your homeland, the further away you travel, the higher the rates will remain, and for as long as possible. Given that telecoms operators stand to make $50 billion from data roaming revenue alone by 2019 (and that’s just over half of the total roaming revenue at stake), it’s no surprise that they would be reluctant to give it up. It’s possible that these projected figures will be dented by frustrated customers either turning to free VOIP and WIFI services, or turning their cellphones off altogether while they are out of the country. One thing is clear – for truly global rates and freedom from billshock, usage caps and other hidden surprises, your best bet is still a Telestial SIM card.

November 21, 2014

IS IT A BIRD? IS IT A PLANE? NO, IT’S BILLSHOCK

Another day, another story of Billshock. However, this one is a little different: a Canadian man flying from London to Singapore last week accrued charges of $1,171 by using – or rather overusing – the airline’s WIFI.

There are of course two sides to the story. The WIFI provider, OnAir, claim that their usage and rate policies are absolutely clear, both before and during the data session. Certainly, it has never been easier to see what data you are using, with most devices featuring graphs that track usage in real time, and break down what types of data you have viewed. They also claimed that once the customer reached the end of his allotted 30MB, he was given a choice to end the session or continue at a higher rate. The customer, of course, has a different view. He claims that he was not using the WIFI too heavily, looked at maybe 150 pages and uploaded one small spreadsheet. It’s possible that he pressed the wrong button when his allocation ran out, and mistakenly chose to continue using data when in fact he was planning on going to sleep. The bottom line is that you always need to be aware of what you’re doing when you go online with your phone, so here’s a quick guide:

- Always read the small print – well, not all of it. After all, these things run as long or even longer than some of Shakespeare’s plays. But you should make sure you’re aware of all the charges and costs that you could incur. If there is a limit to the amount of data you are buying, make sure you know what that limit is, and adjust your browsing time accordingly.

- Be aware of what you are browsing – take a look at our handy chart, which breaks down how you can use an average data bundle. Pages comprised of just text and no images (such as emails) will cost you less than pages with images, which cost less than pages with videos, and so on. While this seems obvious and intuitive, it is not always as clear-cut. Take Facebook, for example. You could visit a Facebook page with the intention of just reading text, only to find that you are downloading videos as well. Check your phone’s settings to keep control of this.

- Check your apps – in the same way that websites may be doing more to your data allocation than you exepct, apps can also do the same. Push notifications, location services and automatic updates – these are all things that can accrue data charges without you even being aware that it is happening. You can find some great tips for taking control of your apps here.

- End your session when you are done – this sounds more obvious than you think. If you were using a laptop or PC, ending a data session is as simple as turning off your browser or computer. It’s not necessarily as simple with a smartphone, which usually stays on and may be doing other things in the background. Go to your handset’s settings screen and turn off mobile data to end the session with certainty.

- Ask yourself if you need to be online right now – this is less about being patronizing and more to do with awareness. The man in the story could easily have uploaded his spreadsheet either before or after he had landed. Most airports and hotels have WIFI facilities that were no doubt much cheaper than in-flight WIFI. After all, at 30,000 feet, you are not in a country but rather ‘international airspace’. This means that there are no designated providers and no cell towers. Companies providing data can charge whatever they want, and if stories like these are to be believed, they certainly will. If there’s the risk that you could go over your allocation and start using data at vastly inflated rates, consider whether it is worth the risk. It could mean the difference between $30 and $1,000.

November 19, 2014

CAREFUL NOW

Without mentioning a certain high-profile company’s reported high-profile design flaw, there are plenty of other ways to damage your Smartphone. Insurers Squaretrade have compiled a survey showing which US states are the clumsiest when it comes to looking after their handsets. Utah, take a – careful – bow.

Of course, dropping your phone into the sea, a hole in the ground or even a large animal is not a solely American pastime. Squaretrade have done their due diligence and surveyed Europe as well. The winners here are Greece, Italy and Spain. Congratulations, guys!

Of course, if you do find yourself in the unfortunate situation where you’re watching your phone disappear from view, it’s not just your phone that’s gone – it’s your SIM card too. Fortunately, you can insure your Telestial roaming SIM card against damage or loss with lifetime protection – just select the option at the checkout!

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