Legal - Information And Notices

Terms & Conditions
HAC Compliance

Privacy Policy

What is Privacy?

Information privacy is about giving individuals some control over when, how and to what extent information about themselves is communicated to others.

Telestial, the provider of the Telestial service, is committed to providing you with privacy safeguards that are consistent with your right to choose whether you wish to provide information about yourself, and if you do provide it, the nature and quality of that information. By using the website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website or the services.


Telestial will collect personally identifiable information from you that is necessary for the purposes of supplying to you the services you subscribe for, such as name, postal address, email address, and telephone number. Telestial may also automatically collect your travel location based on the cell tower locations used to transmit your mobile phone call or local country access numbers dialed to use your phonecard.

The website and the services are not intended for use by children. Telestial will not knowingly collect any personally identifiable information from users under the age of 13.

Use and Disclosure

Telestial will use your personally identifiable information for customer service, to provide you with information that you may request, and to customize your experience on the website or with the services. Your personally identifiable information is used by Telestial to respond to your requests, process your transactions, tailor offerings to you, and for general internal business purposes.

Telestial will use your financial information to bill you for products or otherwise process your transactions. By making a purchase on the website or using the services, you consent to Telestial providing your financial information to its service providers and to such third parties as it determines is necessary to process your transactions. These third parties may include the credit card companies and banking institutions used to process the transaction.

Telestial may use your travel location information to create an online Travel Journal, which you can personalize and share with friends and family. Telestial may include your geographic location (city and country), the daily weather, local time, relevant stock images, whether your Telestial mobile phone is on or off, and ways to contact you. You can add your own photographs, text and voice recordings. You select whether you want to keep your Travel Journal private, share it with designated friends and family members, or open it to the public. Your Travel Journal may contain third-party advertising, which may be based on your location information. Although Telestial may permit you to link your Travel Journal to other social networking sites, Telestial is not responsible for the privacy practices on any other site. Telestial may share your location information individually with your consent and in the aggregate. Telestial will maintain your Travel Journal for at least two (2) years.

Unless you tell Telestial not to, Telestial may use your personally identifiable information to contact you with information it thinks you would be interested in. If you do not want to receive this information, indicate that Telestial may not do so at the point where you give Telestial your personally identifiable information. If you change your mind later, email Telestial at Email messages will also provide you with an opportunity to opt-out of receiving this information. Please note that changes to your preferences may not be effective immediately.

From time to time Telestial may also share your name, postal address, email address and location information with certain select third parties whose products or services we think might be of interest to you. You always have the opportunity to request that your information no longer be shared with these parties by emailing Telestial at Please note that your removal from these communications will only apply to the sharing of your information in the future and not to information that may have already been shared with third parties, as provided in this Privacy Policy. You may need to contact third parties that may contact you directly to request not to receive future communications.

If Telestial is sold to, or merges with, another company, or declares bankruptcy, some or all of the information collected from you may be transferred to a third party as a result of the transfer of assets. Telestial may also disclose your information when Telestial determines it is necessary to comply with applicable laws or protect the interests or safety of Telestial or other website or service users.

Quality of Data

Telestial will take reasonable steps to ensure that the information we collect from you, use or disclose is accurate, complete and up-to-date.

Data Security

Telestial will take all reasonable steps to ensure that the personal information we hold about you is protected from misuse and loss or from unauthorized access, modification, or disclosure. Telestial will also take reasonable steps to destroy or de-identify your personal information when we no longer need it.


Telestial will be always be open and honest about the way in which we manage personal information.

Access and Correction

Wherever possible, Telestial will let you see the information we hold about you and correct it if it is wrong. You can do so by clicking on Account details after logging onto the website with your account number and PIN.


Telestial is committed to allowing our customers to conduct their activities through any of the services we provide without being required to identify themselves. In some circumstances, such as providing us with credit card details, we obviously cannot deal with you anonymously. However, unless there are good practical or legal reasons that require you to be identified, we will give you the option of operating anonymously or pseudo-anonymously.

Onward transfers of Personal Information

Except as provided herein, Telestial will not provide your personal information to any other person unless we ask you and you agree, or unless we are forced to do so by law.

Sensitive Information

Telestial will not collect or use information about your racial or ethnic origin, political views, religious or philosophical beliefs, membership, details about your health or sex life, or any other information considered sensitive.

Non-personal Information

Telestial may automatically collect non-personal information about you. This includes the type of Internet Browser and IP address you use and the site which linked you to the Telestial website. This information is used to assist Telestial in providing you with an effective website. Telestial uses non-personally identifiable information for internal purposes and to help us interact with visitors to the website. We may also share non-personally identifiable information in the aggregate form with third parties to illustrate trends and patterns. You cannot be personally identified from this information.

Sharing of Information

Telestial may share aggregated demographic information with our partners. This information is not linked to any personal information that can identify any individual person. At times Telestial may partner with another party or use a third-party contractor to provide specific services on its behalf, such as authorization of credit card transactions and delivery of orders, and may share your information with these contractors for those limited purposes. When you use these services you will provide your name and other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.


A cookie is a piece of data temporarily stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The cookie helps the user to save time. For instance, by setting a cookie on our site, you do not have to log in using your account number and PIN more than once during each visit, thereby saving time while on our site.


This web site may contain links to other sites. Please be aware that Telestial is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this web site.

Community Functions

The website and services may make available to its users chat rooms, forums, message boards, and/or other community functions. Remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information.

The website and services may also permit you to create a personalized online Travel Journal. Depending on the level of privacy you select, any information you post may become public information and you should exercise caution when deciding to disclose your personal, financial or other information. You should also exercise care in deciding who to provide a password to access your Travel Journal.

You should use such community functions at your own risk.

Changes to the Privacy Policy

Telestial reserves the right to change the terms of this Privacy Policy. Any changes will be posted on this page so encourage you to check this page regularly. Your continued use of the website or the services following any changes to this Privacy Policy will constitute your acceptance of such changes.