Telestial satellite phone rental and purchase solutions offer service from the industries leading satellite phone providers; Inmarsat and Iridium.
Satellite phones provide coverage in places where there is no cell phone coverage, such as the open ocean and remote areas on land. From National Parks in the USA to asafari in Africa, from mountain tours in the Andes to sailing the open seas - a satellite phone is your lifeline back to civilization.
Please refer to our FAQ (Frequently Asked Questions) section below for more information. You can also reach us at 1-800-707-0031
Please note: Rentals can only be shipped within the USA, your delivery address has to be a valid US address, no PO boxes. If you are purchasing a satellite phone with a non-US delivery address, please be aware of duties and fees that may become applicable.
The Iridium 9555 provides truly global coverage, from pole to pole. The IsatPhone Pro works between the polar circles, covering the vast majority of the globe. Coverage maps are provided on the product and rental pages. However, both Iridium and IsatPhone Pro comply with US embargo restrictions and as a result the following countries may not permit the use of Satellite phones or coverage may not be available: Cuba, Iran, North Korea. For some countries a permit is required in order to possess and operate a satellite phone, i.e. China, India, Myanmar. Please check either with the state department or local authorities if a permit is required.
Satellite phones are designed to work in areas without cell phone coverage or when the communication infrastructure is down due to emergency and disaster situations. They can be used on remote hunting and fishing trips, expeditions and treks the world over, on sea vessels and cruise ships, and in many more remote destinations around the world. You should also consider satellite phones in emergency preparedness and disaster recovery missions.
In order for your satellite phone to work, you need to be outside with a clear view of the sky. Any solid structure (buildings or other obstructions) will block the signal. Satellite phones will not work inside, in vehicles or underground. If you are surrounded by tall structures, in a city setting for instance, reception might also be hard to obtain. The antenna needs to be extended and pointed towards the sky. Detailed instructions are provided with the quick start guide that comes with each phone.
Text messaging and voicemail are standard features for all satellite phones. You can even send text messages for free to any satellite phone with the online text messaging service. Each phone also comes with its own e-mail address and can receive e-mails of 160 characters max. Data is available with satellite phones, if the phone is used as a wireless modem with a laptop or similar. The speeds are between 2.4 and 9.6kbps, which is significantly slower than dial-up speeds. If you are looking for data solutions, please consider the Wideye Sabre BGAN unit.
Yes, you can call 911 in the US. If you are traveling outside the US, please dial 112. We also recommend pre-programming one or more local emergency numbers into your phone if you are traveling outside the US.
You can place a free test call from your satellite phone to test its functionality. For Iridium handsets call 1-480-752-5105. If your phone is working, you will hear a call completion confirmation message as well some quick tips on proper handset usage. To test your IsatPhone Pro, make a free test call by dialing +870 776 999 999 from the handset.
No, there is no deposit for our rental phones.
Each rental kit comes with the phone, battery, wall charger, international plug adapters, a Pelican carry case for all items, and a quick start guide.
No. We understand that many people take a satellite phone on their trip purely for emergencies. You only get charged for the airtime you actually use during your trip.
No. All our rental phones are post-paid and you will never run out of minutes. You will get charged for the airtime used on the 10th of each month for the previous calendar month. If you rental is in 2 or more calendar months, you will receive 2 or more airtime invoices.
The standard rental package is usually sufficient for most customers. The battery included in the rental package has a long standby time and charges quickly. Extra batteries, car chargers, data kits and auxiliary antennas (Iridium only) are available as add-ons if needed.
To minimize time in traffic, we send out all of our phones UPS 2nd Day Air delivery. Return labels are not provided; you are responsible for shipping the phone back.
In case you need the phone longer than expected, your rental is extended at a $9.99 daily rate. Please notify Telestial if you plan to keep the phone longer, by contacting customer service via e-mail or phone.
In case that a phone is returned 5 or more days prior to initial rental end day, you will be refunded for the applicable days.
Call records are available upon request on the 15th of each month for the previous calendar month.