Frequently Asked Questions
Return Call Service

In this section we list some commonly asked question and answers regarding the globephone return-call service. If you do not see your question listed here, please also view our other FAQ sections or feel free to contact us.

The return-call service is another way to help you save money while overseas. The return-call service works great for 2-week trips or for 2 year sojourns, with a prepaid cell phone in your pocket or telephone in your new Moscow office.

What is the return-call service?

Why would I want to sign up for the return-call service?

Does it cost anything to sign up for the return-call service?

What is a trigger number?

What is the return-call number?


What is the return-call service?

The return-call service is a mechanism for making discounted international calls while overseas. More specifically when you assign up for the return-call service we

1) Assign you a phone number called a trigger number.
2) Assign this trigger number to a return-call number, which is usually your prepaid cell phone number overseas.

When you want to make a call simply dial the trigger number, let it ring once and hang up. Our computer network will then call you back and you may then call anywhere in the world. Because incoming calls are typically free with a prepaid SIM card you are only paying the per minute Return-Call rate.

Why would I want to sign up for the return-call service?

You would want to sign up for the return-call service if your international direct dial rate is more expensive then the return-call rate. As an example: With a Spain SIM card international calls to the US are 90 cents a minute but with the return-call service and a free incoming call your international calls to the US are reduced to 42 cents a minute.

Alternatively calls to the US with a UK SIM card are only 21 cents a minute so you would not bother to use the return-call service from the UK.

Does it cost anything to sign up for the return-call service?

Absolutely not, the return-call service is usage based and consequently if you sign up for the service and never use it you will never get charged. If you use it for ten minutes then you will only be billed for ten minutes.

What is a trigger number?

A trigger number is a phone number on our computer switch that you dial from overseas. Just let the phone ring once and then hang up. Our computer will call you back on the return-call number that you have assigned and our voice prompts will help you do the rest.

What is the return-call number?

This is the phone number that you would like to be called back at. Typically this is a cell phone number provided by a prepaid sim but may be any number overseas where you would like to make international calls from.

 


For more information on GSM and international cell phone service you may want to review the following links:

You may want to check out http://www.telestial.com/getting_started.php for an overview and benefits of GSM, GSM cell phones and service.

If your curious about the benefits of prepaid SIM cards then this link titled "Why Prepay" is a great place to start: http://www.telestial.com/prepaid.htm

Other FAQ pages of interest include:

GSM Mobile Phones

Satellite phones and areas outside of cellular coverage

Calling cards and how save even more money while abroad.

The Return-Call service, which is a bit more complicated then the calling card but can save you more money for the extra effort.

....and finally thee is the Glossary.