| Initial/bonus credit | 2 months from activation |
| Credit | 3 months from last use* or top up |
| Data Plans | - 250MB and 500MB Plans: 14 days from first use - 1GB and 2GB Plans: 30 days from first use |
| Service and +44 Global Number | 6 Months from last use* or top up |
| +1 US Number | 30 days from activation, renewed monthly until credit expiry, insufficient credit or cancellation |
| Promotion: Expired credit may be reinstated by Customer Service if you purchase a minimum $30 credit before service expiry. |
|
Please note: Any unused credit or data will not be refunded
| Initial/bonus credit | 2 months from activation |
| Credit | 3 months from last use* or top up |
| Data Plans | - 250MB and 500MB Plans: 14 days from first use - 1GB and 2GB Plans: 30 days from first use |
| Service and +44 Global Number | 6 Months from last use* or top up |
| Promotion: Expired credit may be reinstated by Customer Service if you purchase a minimum $30 credit before service expiry. |
|
Please note: Any unused credit or data will not be refunded
| Plan | 30 or 14 days from activation date |
| Add-ons and Credit | Expires with plan |
| Service and +1 Number | 7 days from balance or plan expiry |
Please note: Any unused credit or data will not be refunded
| Data credit (MB) | - 250MB and 500MB Plans: 14 days from first use - 1GB and 2GB Plans: 30 days from first use |
| Service | 6 Months from last use* or top up |
Please note: Any unused credit or data will not be refunded
The Fair Go Policy applies to all promotions and services and may extend to future promotions and services as determined by us from time to time. The policy allows us to request that excessive users of a promotion or service limit their use or cease using a promotion or service.
If a customer excessively uses a promotion or service, we may (a) first advise the customer that the use is excessive and request the customer to reduce the use and (b) if the excessive use continues, suspend or cancel a customer’s access within 24 hours of giving a written notice.
* Last use is defined as making a chargeable activity. Chargeable activity is defined as making or receiving a paid call, sending a text message or using data.
