Information privacy is about giving individuals some control over when, how and to what extent information about themselves is communicated to others.
Telestial will collect personally identifiable information from you that is necessary for the purposes of supplying to you the services you subscribe for, such as name, postal address, email address, and telephone number. Telestial may also automatically collect your travel location based on the cell tower locations used to transmit your mobile phone call or local country access numbers dialed to use your phonecard.
The website and the services are not intended for use by children. Telestial will not knowingly collect any personally identifiable information from users under the age of 13.
Telestial will use your personally identifiable information for customer service, to provide you with information that you may request, and to customize your experience on the website or with the services. Your personally identifiable information is used by Telestial to respond to your requests, process your transactions, tailor offerings to you, and for general internal business purposes.
Telestial will use your financial information to bill you for products or otherwise process your transactions. By making a purchase on the website or using the services, you consent to Telestial providing your financial information to its service providers and to such third parties as it determines is necessary to process your transactions. These third parties may include the credit card companies and banking institutions used to process the transaction.
If Telestial is sold to, or merges with, another company, or declares bankruptcy, some or all of the information collected from you may be transferred to a third party as a result of the transfer of assets. Telestial may also disclose your information when Telestial determines it is necessary to comply with applicable laws or protect the interests or safety of Telestial or other website or service users.
Telestial will take reasonable steps to ensure that the information we collect from you, use or disclose is accurate, complete and up-to-date.
Telestial will take all reasonable steps to ensure that the personal information we hold about you is protected from misuse and loss or from unauthorized access, modification, or disclosure. Telestial will also take reasonable steps to destroy or de-identify your personal information when we no longer need it.
Telestial will be always be open and honest about the way in which we manage personal information.
Wherever possible, Telestial will let you see the information we hold about you and correct it if it is wrong. You can do so by clicking on Account details after logging onto the website with your account number and PIN.
Telestial is committed to allowing our customers to conduct their activities through any of the services we provide without being required to identify themselves. In some circumstances, such as providing us with credit card details, we obviously cannot deal with you anonymously. However, unless there are good practical or legal reasons that require you to be identified, we will give you the option of operating anonymously or pseudo-anonymously.
Except as provided herein, Telestial will not provide your personal information to any other person unless we ask you and you agree, or unless we are forced to do so by law.
Telestial will not collect or use information about your racial or ethnic origin, political views, religious or philosophical beliefs, membership, details about your health or sex life, or any other information considered sensitive.
Telestial may automatically collect non-personal information about you. This includes the type of Internet Browser and IP address you use and the site which linked you to the Telestial website. This information is used to assist Telestial in providing you with an effective website. Telestial uses non-personally identifiable information for internal purposes and to help us interact with visitors to the website. We may also share non-personally identifiable information in the aggregate form with third parties to illustrate trends and patterns. You cannot be personally identified from this information.
Telestial may share aggregated demographic information with our partners. This information is not linked to any personal information that can identify any individual person. At times Telestial may partner with another party or use a third-party contractor to provide specific services on its behalf, such as authorization of credit card transactions and delivery of orders, and may share your information with these contractors for those limited purposes. When you use these services you will provide your name and other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
In order to improve our customers’ product satisfaction we may use 3rd party review/survey management providers for surveys. In this case, your email address may be shared with that provider with the purpose of sending you a survey about your experience with Telestial products and services.
A cookie is a piece of data temporarily stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The cookie helps the user to save time. For instance, by setting a cookie on our site, you do not have to log in using your account number and PIN more than once during each visit, thereby saving time while on our site.
This web site may contain links to other sites. Please be aware that Telestial is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this web site.
Confirmations following any transactional activity on the website including product and/or service purchases, refunds, email address verification, account password, etc.
Newsletter and Special Offers
Company news, service updates and special offers are sent out to those who opted in to receive our newsletter. If you no longer wish to receive these emails, you can easily unsubscribe by clicking the unsubscribe link which is included in every promotional email.
Important Service Announcements
On rare occasions we send out important information regarding changes to products and services sold on the website. These emails are non-promotional in nature and do not contain the unsubscribe link. To stop receiving these mandatory emails you need to cancel your account with Telestial.
On a regular basis in order to provide support service we may respond to customer requests by phone, email or other way specified by the client.