You must use a charged service (such as making a call, or sending a text message), or recharge within any 9 month period, otherwise your remaining credit will expire and your US number will be removed. You can restore the expired credit by contacting Customer Service and recharging your account by a minimum of USD$30.
You must recharge minutes at least once every 15 months or your SIM card will be permanently deactivated. Access to your online account and travel journal will not be blocked.
Please note:
* Your ability to make outbound calls in the US and Canada is hibernated 7 days after your last call in the US or Canada, however the +1 number remains active and will receive calls and text messages for up to four months after the last use of the service. You can reactivate the ability to make calls in the United States and Canada in three ways: online at www.rechargeminutes.com, over the phone using our self-service menu, or over the phone with a Customer service representative.
* You can retain your US number indefinitely by paying 50c per month by signing into your account online, clicking on "Account Details" under "My account", and then clicking on the option to extend the life of the US number (otherwise after 4 months of inactivity your US number may be changed when you go to use it again; you will receive the new US number via text message).
 Additional Instructions
Customer Support
For assistance using your Passport PLUS SIM card please dial 154 [SEND].
Voicemail
To access your voicemail, simply dial 121 [SEND]. The messages will be played in order of last received. Voicemail is automatically enabled. An inbound caller will be directed to voicemail if the call is not answered within 30 seconds, if the phone is switched off or if there is no coverage. A text message will be sent to notify you of a new voicemail.
To record or change your greeting message dial 732 [SEND].
To enable voicemail dial 869 [SEND] (please ignore any messages on the screen).
To disable voicemail dial 866 [SEND] (please ignore any messages on the screen).
Balance Inquiry
To check your available airtime balance, simply dial 187 [SEND]. The account balance will be sent in a text message. There is no charge to use this service.
Recharge Minutes
To add additional airtime to your account, simply dial 191 [SEND]. You will be connected to our automated recharge system. Please have your credit card available. There is no charge to use this service.
Toll-Free Service
Toll-Free Service lets your family and friends call you at no charge to themselves. To call you, they simply dial a toll-free access number that you provide to them and then enter your phone number. Their call will be forwarded to your mobile phone. They will not be charged. Your account will be charged a $0.39 USD surcharge (per minute) for all incoming calls using this feature..
To enable Toll-Free Forwarding, simply dial 373 [SEND]
To disable Toll-Free Forwarding, simply dial 282 [SEND]
Auto-Recharge Service
Auto-recharge automatically recharges your account with USD$30 when your balance falls below USD$5. The automatic recharge is instantaneous and you receive a text message when it occurs.
You can enable or disable the Auto-Recharge service at any time by signing into your account online or by calling Customer Service. You can also change the minimum balance and the charge amount.
To enable, dial 171 [SEND]
To disable, dial 393 [SEND]
Call Forwarding
Calls to your phone number may be forwarded to another phone number. Your account will be charged $0.49 USD per minute when using this service. Standard outgoing call surcharges apply (see below).
To enable this service, simply dial 102+ followed by the country code and phone number (for example 102+18582742686) where calls should be directed, and then press [SEND].
To disable this service, simply dial 103 [SEND] |
