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Telestial launches the first ever Dual Number
US / UK SIM card with its Passport range of services!
Next day delivery now available in the US, Canada, UK and Australia

Passport US PLUS SIM Card

  GSM 850 / 900 / 1800 / 1900

The Telestial Passport Plus Dual US/UK number SIM card is perfect for those who travel frequently and use their GSM world phone often. The Passport Plus roams in over 140 countries world wide, and has calling rates as low as $0.29 per minute. Perfect for the business traveler, the Passport Plus features free call forwarding when you are home and the Passport Plus SIM card is not in use. You can sign into your Passport Plus account anytime and keep track of your call history and airtime balance. There is no need to worry about running out of airtime with this SIM card, as it offers an Auto-Recharge system, automatically adding airtime to your balance when it runs low. With some of the lowest calling rates available for a roaming SIM card, the Passport Plus Dual US/UK Number SIM card is the ideal SIM card for the recurrent world traveler.

For more information please refer to the User guide that comes with your package.

Passport US PLUS SIM Card Highlights
Includes $10 USD of airtime
Excellent coverage in over 140 countries
Airtime rates starting at just $0.29 USD per minute! (including the United States)
FREE online Travel Journal
Prepaid Data Service (GPRS)
Low connection fee of just $0.35 USD
Easy to use voicemail
24/7 Customer Service
Free to receive text messages
Send text messages from only $0.69 USD each
Recharge minutes anytime via the phone or web, or enable the Auto-Recharge feature
It is prepaid, so no contracts, no credit checks and no monthly fees
View call records and recharge receipts online
Easy to use call forwarding
Easy to set up forwarding of your existing number
Receive a United States +1 phone number and Global +44 (United Kingdom) phone number
Both numbers remain active for 6 months after last use of the service

Please Note:
Your Passport US PLUS SIM Card will require a SIM-unlocked GSM 850 / 900 / 1800 / 1900 compatible international cell phone. If you do not have your own international cell phone, we have several models available for rental or purchase.

If you have a locked compatible GSM phone, you can easily unlock it. To do so, visit www.unlockingcodesforphones.com

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 Activating Your Service

Your phone numbers and PIN are printed on the enclosed letter. Please read the letter carefully and keep in a safe place. Your Global service is already active for you. When you receive your package, you should:

  • 1. Check that the SIM card is correctly inserted and secure.
    * The SIM card is already inserted into your phone if you ordered one. The SIM card is the small chip card located in the back of the phone. It allows you to connect to the network.

  • 2. Attach the fully charged battery to the phone.

  • 3. Turn the phone on.
    * Refer to your handset user guide on how to turn it on.

  • 4. To make calls outside the US and Canada enter 1 followed by the 4-digit PIN and press OK. The Global service is already active for you.

    * When the phone registers with an available network (this will take 30-120 seconds) it is ready for use.
    * To make an outgoing call, simply dial the country code (1 for the US/Canada) and phone number and then press the [SEND] key. You will then receive an incoming call. Simply answer the call and wait for your party to be connected.
    * Your PIN code is a four digit code printed on the plastic credit card sized SIM card and on the enclosed letter.
    * Please enter the PIN correctly. The service will be blocked if the PIN is entered incorrectly 3 times. If your SIM is blocked you will have to contact Customer service to unblock it.

  • 5. To make calls in the United States and Canada, you must activate US Calling, then enter 2 followed by the 4-digit PIN and press OK. You do not need to activate US Calling to receive calls or text messages on your +1 number.

    * When the phone registers with an available network (this will take 30-120 seconds) it is ready for use.
    * Your PIN code is a four digit code printed on the plastic credit card sized SIM card and on the enclosed letter.
    * Please enter the PIN correctly. The service will be blocked if the PIN is entered incorrectly 3 times. If your SIM is blocked you will have to contact Customer service to unblock it.
    * You can activate US Calling in three ways: online at www.rechargeminutes.com, over the phone using our self-service menu, or over the phone with a Customer service representative.


  • 6. Return to http://www.telestial.com/passportplus at anytime to manage your Passport PLUS account.

When calling from the United States to your Passport PLUS phone number, callers will need to dial 011 followed by your Passport PLUS cell phone number.

 Airtime Rates

International Calls

The Passport PLUS SIM Card offers some of the lowest airtime rates available anywhere!

To find the rates for a single country, please use our Rate Finder

All rates quoted in US dollars. You are billed in 1 minute increments.
§ A USD 35c connection fee applies to each call made or received.
* The cost of calling a cell phone in the United States and Canada is the same as calling a landline.
¶ There is a 19c per minute surcharge to receive calls on your US +1 number in all countries (except the United States and Canada).
» It costs 10c per text message to receive text messages on your US +1 number in all countries.
^ In the United States and Canada, you must activate your US service prior to making a call, and enter 2 followed by the PIN when turning your phone on. Failure to follow these steps will result in you being charged higher rates.
** Service in Japan & South Korea is only available if your cell phone supports 3G (2100).
- There is a $0.35 USD per minute surcharge when you make a call to a cell phone (does not apply when calling to a US or Canadian cell phone).
- Additional surcharges apply when calling certain countries. Please click here for more information.

Prepaid Data Rates (GPRS & 3G)

Your Passport PLUS service is configured for GPRS data. With a GPRS data enabled handset you will enjoy benefits such as Internet browsing, Emailing and instant messaging. For more information, rates and instructions, please visit the Prepaid Data Service page.

 Adding Airtime

Buying more calling time is simple. Use your American Express, Mastercard or VISA card to add USD $30, $50, $100, $150 or $200 to your account.

There are three easy ways to recharge your account.

1. Online

2. Call from a land line phone

  • 1. Dial the toll free access number for the country you are in (listed on the SIM card and in the User Guide)
  • 2. Enter your phone number then press the hash key
  • 3. Press 1 to recharge using the Self-service phone menu
  • 4. Follow the voice prompts to recharge your account

3. With your Passport PLUS cell phone

  • 1. Dial 191 from your phone
  • 2. Press the Answer key and wait for the call back
  • 3. Press the Answer key to answer the call
  • 4. Press 1 to recharge using the Self-service phone menu
  • 5. Follow the voice prompts to recharge your account

Additional airtime for this SIM card is available directly from Telestial

Please click here for details.

 Service Life

You must use a charged service (such as making a call, or sending a text message), or recharge within any 9 month period, otherwise your remaining credit will expire and your US number will be removed. You can restore the expired credit by contacting Customer Service and recharging your account by a minimum of USD$30.

You must recharge minutes at least once every 15 months or your SIM card will be permanently deactivated. Access to your online account and travel journal will not be blocked.

Please note:
* Your ability to make outbound calls in the US and Canada is hibernated 7 days after your last call in the US or Canada, however the +1 number remains active and will receive calls and text messages for up to four months after the last use of the service. You can reactivate the ability to make calls in the United States and Canada in three ways: online at www.rechargeminutes.com, over the phone using our self-service menu, or over the phone with a Customer service representative.

* You can retain your US number indefinitely by paying 50c per month by signing into your account online, clicking on "Account Details" under "My account", and then clicking on the option to extend the life of the US number (otherwise after 4 months of inactivity your US number may be changed when you go to use it again; you will receive the new US number via text message).


Additional Instructions



Customer Support

For assistance using your Passport PLUS SIM card please dial 154 [SEND].

Voicemail

To access your voicemail, simply dial 121 [SEND]. The messages will be played in order of last received. Voicemail is automatically enabled. An inbound caller will be directed to voicemail if the call is not answered within 30 seconds, if the phone is switched off or if there is no coverage. A text message will be sent to notify you of a new voicemail.

To record or change your greeting message dial 732 [SEND].

To enable voicemail dial 869 [SEND] (please ignore any messages on the screen).

To disable voicemail dial 866 [SEND] (please ignore any messages on the screen).

Balance Inquiry

To check your available airtime balance, simply dial 187 [SEND]. The account balance will be sent in a text message. There is no charge to use this service.

Recharge Minutes

To add additional airtime to your account, simply dial 191 [SEND]. You will be connected to our automated recharge system. Please have your credit card available. There is no charge to use this service.

Toll-Free Service

Toll-Free Service lets your family and friends call you at no charge to themselves. To call you, they simply dial a toll-free access number that you provide to them and then enter your phone number. Their call will be forwarded to your mobile phone. They will not be charged. Your account will be charged a $0.39 USD surcharge (per minute) for all incoming calls using this feature..

To enable Toll-Free Forwarding, simply dial 373 [SEND]

To disable Toll-Free Forwarding, simply dial 282 [SEND]

Auto-Recharge Service

Auto-recharge automatically recharges your account with USD$30 when your balance falls below USD$5. The automatic recharge is instantaneous and you receive a text message when it occurs.

You can enable or disable the Auto-Recharge service at any time by signing into your account online or by calling Customer Service. You can also change the minimum balance and the charge amount.

To enable, dial 171 [SEND]

To disable, dial 393 [SEND]

Call Forwarding

Calls to your phone number may be forwarded to another phone number. Your account will be charged $0.49 USD per minute when using this service. Standard outgoing call surcharges apply (see below).

To enable this service, simply dial 102+ followed by the country code and phone number (for example 102+18582742686) where calls should be directed, and then press [SEND].

To disable this service, simply dial 103 [SEND]

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