You must recharge minutes at least once every fifteen (15) months or your SIM card will be permanently deactivated. Access to your online account and travel journal will not be blocked.
You must use a charged service (such as making a call, or sending a text message), or recharge within any six (6) month period, otherwise your remaining credit will expire. If you do not purchase additional credit at the time of purchase or recharge within one (1) month of the initial use of the service, any remaining initial included credit balance will expire (this is the credit balance that comes included with the SIM card excluding promotions that include more than $20 call credit).
The full credit balance (including any remaining initial included call credit) will be automatically re-instated if you recharge your account within fifteen (15) months of last use, or purchase a new SIM card from Customer Service after fifteen (15) months.
After 2 months of inactivity your US number may be changed when you go to use it again. If it has changed you will receive the new US number via text message. You can ensure that you retain your US number indefinitely by paying 50c per month. Simply visit www.rechargeminutes.com, click on the 'Get US number' menu option, enter your number and PIN, and click on the 'Keep Number' button (in the Account status section).
 Additional Instructions
Get US Number
When you turn your phone on and pick up a network in the United States for the first time using this service, your US Number will be automatically sent to you via text message. If you wish to obtain a US number before you travel, you can get it in one of two ways:
- 1. Online. Visit www.rechargeminutes.com
- 1. Click on "Get US Number" at the top.
- 2. Enter your Global phone number (starts with 44) and your 4 digit PIN (printed on the SIM card) and click on the "Get US Number" button.
- 3. On the next page click on the "Get US Number" button.
- 4. Your new USA number will be displayed on the screen. Please take note of it.
- 2. Using our self service phone menu. Using a landline (home phone) or payphone (have pen and paper handy!):
- 1. Dial the toll-free number of the country where you are calling from:
- In the US or Canada dial 1-888-513-8804
- In the United Kingdom dial 0800-376-2370
- In Australia dial 1800-795-252
- For the Rest of the World (international call charges apply) dial +1 213 337 5525
- 2. When prompted enter your Global phone number (starts with 44), then press 2 to activate.
- 3. Your US Number will be announced over the phone and will also be sent to you via text message.
Customer Support
For assistance using your Passport SIM card please dial 154 [SEND].
Voicemail
To access your voicemail, simply dial 121 [SEND]. The messages will be played in order of last received. Voicemail is automatically enabled. An inbound caller will be directed to voicemail if the call is not answered within 30 seconds, if the phone is switched off or if there is no coverage. A text message will be sent to notify you of a new voicemail.
To record or change your greeting message dial 732 [SEND].
To enable voicemail dial 869 [SEND] (please ignore any messages on the screen).
To disable voicemail dial 866 [SEND] (please ignore any messages on the screen).
Balance Inquiry
To check your available airtime balance, simply dial 187 [SEND]. The account balance will be sent in a text message. There is no charge to use this service.
Recharge Minutes
To add additional airtime to your account, simply dial 191 [SEND]. You will be connected to our automated recharge system. Please have your credit card available. There is no charge to use this service.
Toll-Free Service
Toll-Free Service lets your family and friends call you at no charge to themselves. To call you, they simply dial a toll-free access number that you provide to them and then enter your phone number. Their call will be forwarded to your mobile phone. They will not be charged. Your account will be charged a $0.39 USD surcharge (per minute) for all incoming calls using this feature.
To enable Toll-Free Forwarding, simply dial 373 [SEND]
To disable Toll-Free Forwarding, simply dial 282 [SEND]
Auto-Recharge Service
Auto-recharge automatically recharges your account with USD$30 when your balance falls below USD$5. The automatic recharge is instantaneous and you receive a text message when it occurs.
You can enable or disable the Auto-Recharge service at any time by signing into your account online or by calling Customer Service. You can also change the minimum balance and the charge amount.
To enable, dial 171 [SEND]
To disable, dial 393 [SEND]
Call Forwarding
Calls to your phone number may be forwarded to another phone number. Standard outgoing call rates apply.
To enable this service, simply dial 102+ followed by the country code and phone number (for example 102+18582742686) where calls should be directed, and then press [SEND].
To disable this service, simply dial 103 [SEND] |
